Privacy Policy

1. Introduction

Trip Travel & Tours Agency ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you use our services, we collect information that you voluntarily provide, including:

• Account Information: Name, email address, phone number, password, date of birth
• Profile Information: Profile picture, preferences, travel interests
• Booking Information: Passport details, travel dates, destination preferences, special requests
• Payment Information: Credit/debit card details, billing address (processed securely through our payment partners)
• Contact Information: Information you provide when contacting customer support
• Marketing Preferences: Communication preferences, subscription choices

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, search queries
• Location Information: General location based on IP address (with your consent for precise location)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Travel service providers (airlines, hotels, tour operators)
• Payment processors and financial institutions
• Social media platforms (if you connect your social accounts)
• Business partners and affiliates
• Publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Process and manage your bookings
• Provide customer support and respond to inquiries
• Send booking confirmations, updates, and travel documents
• Facilitate payments and issue invoices
• Manage your ET Rewards account and benefits

3.2 Platform Improvement

• Analyze usage patterns and improve our services
• Personalize your experience and provide relevant recommendations
• Develop new features and services
• Conduct research and analytics
• Test and optimize our platform performance

3.3 Communication

• Send service-related notifications and updates
• Provide marketing communications about offers and promotions (with your consent)
• Send surveys and feedback requests
• Deliver important notices about policy changes

3.4 Security and Compliance

• Prevent fraud and unauthorized access
• Comply with legal obligations and regulations
• Enforce our Terms and Conditions
• Protect our rights, property, and safety
• Resolve disputes and address complaints

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

4.1 Service Providers

We share information with third-party service providers who help us deliver our services:

• Travel Partners: Airlines, hotels, tour operators, and other travel service providers necessary to fulfill your bookings
• Payment Processors: Xendit, UnionBank, Wise, and other payment partners for secure transaction processing
• Technology Providers: Cloud hosting, data analytics, customer support platforms
• Marketing Partners: Email service providers, advertising platforms (with your consent)

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect against fraud or security threats
• Protect the rights, property, or safety of our users or the public

4.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited access to personal information on a need-to-know basis
• PCI-DSS Compliance: Payment Card Industry Data Security Standard compliance for payment processing
• Regular Security Audits: Ongoing monitoring and security testing

5.2 Organizational Safeguards

• Employee training on data protection and privacy
• Confidentiality agreements with staff and partners
• Incident response procedures
• Regular policy reviews and updates

5.3 Important Notice

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continually work to maintain industry-standard security practices.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to enhance your experience and collect usage information.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (login, shopping cart, security)
• Performance Cookies: Help us understand how visitors use our website (analytics, page load times)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant advertisements (with your consent)

6.3 Managing Cookies

You can control cookies through:

• Your browser settings (block or delete cookies)
• Our cookie consent banner (manage cookie preferences)
• Third-party opt-out tools for advertising cookies

Note: Disabling certain cookies may limit your ability to use some features of our platform.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Obtain your data in a structured, machine-readable format
• Request information about how we use your data

7.2 Correction and Update

• Update your account information at any time
• Request correction of inaccurate or incomplete data
• Manage your communication preferences

7.3 Deletion

• Request deletion of your personal information
• Close your account (subject to legal retention requirements)
• Note: We may retain certain information for legal compliance or legitimate business purposes

7.4 Objection and Restriction

• Object to processing of your personal information
• Opt-out of marketing communications
• Request restriction of data processing in certain circumstances

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: contact@triptravelandtours.com
• Phone: +639567939117
• Account Settings: Manage preferences directly in your account dashboard

We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax, accounting, legal requirements)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

Retention periods vary depending on the type of information and purpose:

• Account Information: Retained while your account is active plus 7 years after closure
• Booking Records: Retained for 7 years for accounting and legal purposes
• Payment Information: Retained according to payment processor requirements
• Marketing Data: Retained until you opt-out or withdraw consent

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without parental consent.

If you are under 18:

• You must have parental or guardian consent to use our services
• A parent or guardian must create the account and make bookings on your behalf

If we discover that we have inadvertently collected information from a child without proper consent, we will delete that information promptly. If you believe we have collected information from your child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including:

• Countries where our servers are located
• Countries where our service providers operate
• Countries where travel services are provided

These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Binding corporate rules
• Your explicit consent

11. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third parties. We are not responsible for:

• Privacy practices of third-party websites
• Content or services provided by external parties
• Data collection by third-party plugins or widgets

We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New features or services
• Changes in legal requirements
• Feedback from users

When we make material changes, we will notify you by:

• Email notification to registered users
• Prominent notice on our website
• In-app notification
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Data Protection Officer

If you have questions or concerns about how we handle your personal information, you can contact our Data Protection Officer:

14. Contact Information and Complaints

14.1 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14.2 Filing a Complaint

If you believe we have not handled your personal information properly, you have the right to:

• Contact us directly to resolve the issue
• File a complaint with the National Privacy Commission of the Philippines
• Seek legal remedies as provided by the Data Privacy Act of 2012

National Privacy Commission:
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila
Email: info@privacy.gov.ph
Website: www.privacy.gov.ph